Privacy Policy

RoadOpp ("RoadOpp," "we," "us," or "our") operates a medical transportation and logistics platform that connects hospitals, laboratories, dispatchers, and couriers to coordinate the secure pickup, transport, and delivery of medical specimens, items, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information you provide directly, information collected automatically as you use the Services, and information from third parties. This may include:

• Account information — name, email address, phone number, password, organization, role (e.g., dispatcher, courier, support staff), and profile details.
• Verification information — for couriers and partners, this may include driver's license details, vehicle information, insurance, and other onboarding documentation.
• Logistics and delivery data — pickup and drop-off locations, scheduling details, delivery status, proof of delivery, and notes associated with a request.
• Location data — real-time and historical location of couriers during active deliveries to enable tracking and route coordination.
• Payment information — billing details processed through our third-party payment providers. We do not store full payment card numbers on our servers.
• Usage and device data — IP address, browser type, device identifiers, pages viewed, and interactions with the Services, collected through cookies and similar technologies.

2. Protected Health Information (PHI) and HIPAA

RoadOpp facilitates the transport of medical items on behalf of healthcare providers and laboratories ("Covered Entities"). Where we handle Protected Health Information (PHI) on behalf of a Covered Entity, we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) and operate in accordance with applicable Business Associate Agreements (BAAs).

We limit access to PHI to authorized personnel and partners who need it to perform a delivery, and we apply administrative, technical, and physical safeguards designed to protect it. We do not use or disclose PHI except as permitted by the applicable BAA and law.

3. How We Use Information

• Provide, operate, and maintain the Services.
• Match, schedule, route, and track deliveries between hospitals, dispatchers, and couriers.
• Verify identities, onboard partners, and maintain platform safety and compliance.
• Process payments and send transactional communications.
• Provide customer support and respond to your inquiries.
• Monitor, analyze, and improve the performance and reliability of the Services.
• Detect, prevent, and address fraud, security incidents, and misuse.
• Comply with legal and regulatory obligations.

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• With platform participants — relevant delivery details are shared between the hospital or lab, the dispatcher, and the assigned courier to complete a request.
• With service providers — vendors that perform services on our behalf, such as hosting, mapping, payment processing, and analytics, under appropriate confidentiality and data-protection obligations.
• For legal reasons — when required by law, regulation, legal process, or to protect the rights, safety, and property of RoadOpp, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings, although disabling them may affect the functionality of the Services.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal and contractual obligations (including recordkeeping requirements for medical logistics), resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, or delete your personal information, object to or restrict certain processing, and request a copy of your data. You may also update most account information directly within the Services. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

9. Children's Privacy

The Services are intended for use by businesses and professionals and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

See also our Terms of Use.